Frequently Asked Questions

A Medical Virtual Assistant (MVA) is a highly trained professional who provides remote administrative and operational support to medical practices. They specialize in tasks such as appointment scheduling, patient communication, insurance verification, billing, data entry, and other essential back-office duties.

Our MVAs are HIPAA-compliant, ensuring the highest standards of patient privacy and confidentiality. They integrate seamlessly into your practice, helping to reduce administrative burdens, improve efficiency, and allow your team to focus on delivering exceptional patient care.

Medical Virtual Assistants can help with a variety of administrative tasks to lower your costs and save you more time.

This includes prior authorizations, insurance verifications, front desk triage, calendar management and scheduling, database management, and so much more.

If it’s done on the phone or a computer, there is a good chance our Medical VAs can handle it for you.

A Medical Virtual Assistant (MVA) helps practices reduce costs by decreasing payroll expenses, eliminating the need for extra office space and equipment, and lowering staffing and training costs.

With MVAs handling administrative tasks like scheduling, insurance verifications, and patient follow-ups, efficiency improves as in-office staff can focus on patient care. This reduces wait times, minimizes no-shows, and enhances overall workflow.

Plus, MVAs provide flexible, scalable support at a fraction of the cost of in-house staff—all while ensuring 100% HIPAA compliance.

Our Medical Virtual Assistants undergo rigorous training to ensure full compliance with HIPAA regulations. This includes in-depth education on patient privacy, data security, and handling protected health information (PHI) securely.

We also conduct regular compliance audits, refresher courses, and performance evaluations to maintain the highest standards. Additionally, our IT systems are designed to safeguard PHI, ensuring a secure and compliant environment for all interactions.

With these measures in place, you can trust that your patients’ sensitive information is handled with the utmost care and confidentiality.

Your medical virtual assistant is overseen by our experienced Virtual Medical Managers (VMMs), who act as your main point of contact. They ensure your assistant integrates seamlessly into your practice, aligns with your workflows, and delivers exceptional support.

Our VMMs provide regular oversight, performance evaluations, and ongoing training to keep your virtual assistant operating at the highest level. With open communication and proactive problem-solving, we’re here to ensure your experience is smooth and stress-free.

Our Medical Virtual Assistants are experienced in supporting a wide range of medical specialties. These include, but are not limited to:

• Primary Care
• Dermatology
• Mental Health and Psychiatry
• Orthopedics
• Podiatry
• Dental
• Fertility and Reproductive Medicine (IVF)
• Cardiology
• Pediatrics
• Gastroenterology
• Physical Therapy
• Obstetrics and Gynecolgy
• Rheumatology
• Neurology
• Pain Management
• Internal Medicine
• and many more!

Each MVA is trained to handle the specific administrative and operational needs of your specialty, ensuring seamless integration with your workflows. If your specialty isn’t listed, let us know—we’ll tailor a solution to fit your practice’s unique needs.