FAQ | Global Medical Virtual Assistants

Frequently Asked Questions

What is a Medical Virtual Assistant?

A Medical Virtual Assistant is a remote employee that can help manage the administrative tasks for your practice. This allows you to spend more time seeing patients and less time doing paperwork.

Do you offer part-time availability?

We currently only offer full-time availability (40 hours/week) for our dedicated Medical Virtual Assistants. 

What tasks can a Medical Virtual Assistant do for my practice?

Medical Virtual Assistants can help with a variety of administrative tasks to lower your costs and save you more time.

This includes prior authorizations, insurance verifications, front desk triage, calendar management and scheduling, database management, and so much more.

If it’s done on the phone or a computer, there is a good chance our Medical VAs can handle it for you.

How can a Medical Virtual Assistant save me time and money?

Virtual Assistants are about half the cost compared to an in-house employee and can save you tens of thousands of dollars per year. Review the chart below for a cost comparison of a full-time Virtual Assistant vs. a full-time employee.

By offloading the daily administrative tasks in your practice you’re able to spend more time seeing patients and providing live care.

How are your VAs trained for HIPAA compliance?

As with any practice, it is a physician’s responsibility to ensure HIPAA compliant procedures are in place when working with contractors/employees.

All of our healthcare virtual assistants do hold certificates in HIPAA training and are bound by the Data Privacy Act of 2012 in the Philippines. We also require that each of our healthcare virtual assistants obtain an NBI clearance, which is the Philippine equivalent to an FBI background check here in the states.

Our clients have the individual HVAs sign a Business Associate Agreement (BAA) with them. Our corporation does not have access to any clients PHI, therefore no need for us to sign a BAA.

There are two ways to grant your virtual assistant access to you EMR, direct username + password with limited access to the system. Alternatively, you can have a computer in your office with your EMR along with remote desktop software that your virtual assistant will have access to.

Should an intentional breach of protected health information occur overseas, you are protected by the Philippines Data Privacy Act of 2012. This act holds Philippine citizens accountable for their actions and provides coverage to those affected within the United States. You can read more about this act here.

How is my Virtual Assistant being managed?

All clients are assigned a Client Service Manager (CSM) whose role is to manage the relationship between you and the Virtual Assistant.

What types of practices can your Virtual Assistants work with?

Global Medical Virtual Assistants can work with a variety of healthcare practices including: Fertility/IVF, Surgeons / Specialists, Neurology, Psychiatry, Dental, Obstetrics & Gynecology, Urology, Rheumatology, Dermatology, Surgical Centers, Psychology, Pain Management Centers , Hospitals (Admitting, Pre-Procedure, Pre-Operative, Post-Operative), General Practitioners / Primary Care Physicians, Pediatrics.

Still Have Questions?

Email us at info@globalmedicalva.com

Virtual Assistant Cost Comparison

* We used the average salary for a medical assistant for this comparison.
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